FAQs

My standard shipment time-frame is 3 weeks from the date of purchase. Some items are ready to ship and will have shorter shipment time frames noted. All items are carefully packaged and mailed via USPS Priority Mail and include tracking. Lotus Flower Designs is not responsible for delivery of your package once it is in the hands of the delivery service. Insurance is included in USPS Priority Mail for any orders under $100. For orders exceeding $100, Route insurance is available at checkout and is highly reccomended to ensure the safety of your purchase(s).

For international customer's, please note that you are responsible for any taxes, import fees, duties, and VAT charges that your country charges. These are additional charges and are not included in the shipping charges. 

I can ship anywhere. If you are unable to checkout due to your location not being set up, please contact me for costs. 

I am not responsible for the delivery of your package once it is in the hands of the delivery service. I do not offer returns or refunds for items that are lost or arrive late due to mishandling of the delivery service. All orders are shipped via USPS Priority Mail and include up to $100 of insurance. For orders exceeding $100, Route shipping insurance is available at checkout and is reccomend to ensure the safety of your purchase(s). 

DAMAGE

It needs to be noted that while extremely rare, taper candles are fragile and subject to damage, bending, or breakage when exposed to extreme heat or mishandled by the postal service. I am not responsible for candles damaged due to heat issues or mishandling by the postal service. Buyer accepts responsibility for any damaged candles and is responsible for filing a claim for reimbursement. If your order was under $100, insurance was included and you must file a claim with USPS. if your order exceeded $100, you must have added route shipping insurance at checkout and you must file your claim through Route. All of my candles are carefully and sufficiently wrapped and packaged to avoid damage. If your candles arrive damaged, you must notify me within 5 days of receipt if a replacement is desired. Replacement candles (when time is allowed) may be purchased at minimal cost to cover materials and shipping, as you are entitled to file a claim to be reimbursed for your damaged candle, this is the purpose of having insurance and why replacements are not free of charge. 

 

I strongly suggest that candles be purchased at least 2 months prior to your event, so as to avoid any delays or issues. Please consult me if you have any concerns or questions regarding this policy. Unwrap your candles upon arrival to make sure they are intact and in good condition. When unwrapping your candles, please take extra care as unwrapping too hastily can result in candle breakage. 

 

WARPED OR BROKEN CANDLE REPAIR

Although this is very rare, candles are subject to warping or even breakage during the hot summer months or if your package is handled roughly by the post office. Warped candles .ay be straightened by using the heat from a blow dryer and gently putting pressure on them to straightened. If a candle arrives broken and it is needed immediately with no time for a remake, they can be "quick fixed" by dripping hot candle wax into the crack and holding together. All broken candles are covered by USPS Priority Mail insurance for up to $100, any additional insurance may be purchased to cover the entire purchase. Route shipping insurance is available at checkout. 

 

LOST OR STOLEN PACKAGES

If your tracking doesnt update, or it says that your package has been delivered but it has not been, please contact your local post office. On rare occasions, there can be an error due to the postal service. They may accidently scan your package as delivered when it wasn't and in this case it usually arrives the next day. The postal service can also accidently deliver your package to the wrong address and your local post office should be able to locate it. If you never receive your package or it has been stolen, please file a claim. All packages are ship via USPS Priority Mail. If your order was inder $100, insurance was included and you would file a claim through USPS. If your order exceeded $100, you would have needed to purchase shipping insurance through Route at checkout and file a claim with Route. 

Buyer is responsible for making the insurance claim with USPS or Route in the case of damaged, lost, or stolen packages and receiving reimbursement from them. 

ALL SALES ARE FINAL!

I do not accept returns, exchanges or provide refunds once an item is purchased. Please make sure you are ready to commit to your purchase prior to making your final payment. 

However, if there is an issue with your order, please contact me.

Yes! All ribbons may be personalized with names, dates or a special saying. I use iron on vinyl to personalized my ribbons. Cost varies for personalization and additional time may be needed. Please inquire prior to purchase if you'd like your ribbons personalized. I am now offering personalized gift boxes for Stefana crowns too! 

Yes! I will do whatever I can to customize your purchase to your liking, just ask! 

Yes! I have two rush options available. Please contact me for details and cost or see my "RUSH" listing in my shop. Please note that this a rush for processing time and not shipping time. While rush options are available and will be shipped in the time-frame promised, I am not responsible for shipping delays experienced by the postal service. 

Ribbons may be ironed between a cloth if they are creased. Additionally, the ribbons on your candles will be wrapped around the candle and secured with a small band. Remove the band and unwrap the ribbons to iron. If your bows arrive a little flat from shipping, you may insert tissue paper or paper towel balls overnight to poof them out.